If your garment is too big or small, returns & exchanges can be made within 7 days of receiving your order. The garments must be unworn and remain in original condition.
Please note that you must cover the cost of returned parcels.
Our products are individually handcrafted with tender love and care.
In the unlikely event your product is faulty before you have worn it contact us with photographs so we can see if there are any errors in the make.
Please ensure that there are no make-up or hand-marks on your garment in order for refund to be initiated.
Return item in the same bag and send us an email or a note detailing why you wish to return your goods.
Please note that if you wish to exchange your item for a different size or colour the turnaround time may vary due to limited stock.
We will be in contact with you shortly.
Wear with Care
Made from delicate deluxe satin these garments require some tender love and care. With that being said, you can 100% put these Pearls in the washing machine. We encourage that all items are to be placed in a bag to protect the material and iron on low synthetic with care and caution.
Take caution with rings and catchy-things.
Delicate fabrics like our vegan silky satin are notorious for marking. Throughout the production process Pearl & M seamstresses take extreme care to ensure that no harm comes to that fabric of your garments.
We welcome customers to try on our garments in-store at Design A Space & at Markets and this means that sometimes it shows. In 99% of the time marks come out easily with a simple hand wash or whirl in the washing machine (place dress in a cotton bag). The best protection against marks is to take take of yourself when wearing, but rest assured that water marks and so on will come out as soon as you wash them.
If you believe you have received your garment with a mark on it, please contact us immediately. Be sure to include photo evidence so we can go about actioning an exchange or refund upon return.
For a glimpse into how the Pearl & M makers care for their slips check out our blog.
As you may know, each and every one of our garments is made in house! Quality and aesthetics is of utmost importance to us. Before a style goes on sale, the garments are put to the test to ensure they look and feel good. We look for style and functionality and aim to create designs that look good on everybody. Unfortunately we are unable to customise garments to individual fit. If you love one of our pieces but it isn't the right fit we recommend that you contact your local alterations company.. There may be some situations where we are able to assist in "taking something in" so feel free to reach out. However please note that we do not offer alterations that change the design or functionality of our garments. We thank you for your understanding.
Save the Bees
At Pearl & M HQ we believe it’s cool to care. We care about minimising waste, slowing down the fashion industry, and workers’ rights. All workers. Bees are the workers that never get paid and they need us just like we need them. 10% of every purchase of the SAVE THE BEES range will be donated to Bee the Cure
Sew slow - patience is a virtue
Pearl & M have limited stock in attempt to minimise waste. Our garments are handmade and individually handcrafted. Pearl & M is co-owned, designed and brought to life by Pearl girls Louise & Melati Cordell. Together in our Melbourne studio we cut, stitch and sew all of our women's garments. We try to utilise every inch of fabric with left overs being made into scrunchies
Didn't quite answer your question? We'd love to chat. Email firstname.lastname@example.org