FAQ

FACE MASKS

In the wake of COVID-19 Pearl & M are adapting to meet customer needs. 

Please note that all face mask orders cannot be returned for hygiene reasons. 

Our studio is based in Williamstown, VIC, 3016. If you would like to pick up your order please select 'Pick Up' as the delivery method. 

We strongly encourage people who require delivery to select for Standard Registered Post as this is the safest method of delivery. However we do understand that postage is expensive, if you place an order with 3 or less masks we can send them to you in a regular envelope with a stamp. If you choose this option we cannot be held accountable for any missing parcels as they are not traceable. 

For any further inquiries please contact us via email, messenger or Instagram. Email: hello@pearlandm.com.au

 

SHIPPING

Orders are processed within 1 -2 business days.
Standard Shipping (4-5 business days) - $8.00 AUD 
Express Shipping (2-3 business days) - $12.00 AUD 
NZ Shipping (3-7 business days) - $15 AUD 
WORLDWIDE Shipping - $25.00 AUD (Free for orders over $150)
Once your order is shipped it is placed into the trusty hands of Australia Post. Unfortunately we cannot take responsibility for unforeseen delays, but feel free to contact us with any concerns. 
Melbourne Pick-up - contact us to organise a time that suits you via hello@pearlandm.com.au
Returns & Exchange Policy
If your garment is too big or small, returns & exchanges can be made within 7 days of receiving your order. The garments must be unworn and remain in original condition.  Please note that you must cover the cost of returned parcels. 
Our products are individually handcrafted with tender love and care.
In the unlikely event your product is faulty before you have worn it contact us with photographs so we can see if there are any errors in the make. 
Please ensure that there are no make-up or hand-marks on your garment in order for refund to be initiated. 
Return item in the same bag and send us an email or a note detailing why you wish to return your goods. 
Please note that if you wish to exchange your item for a different size or colour the turnaround time may vary due to limited stock.
We will be in contact with you shortly.

Wear with Care

Made from delicate deluxe satin these garments require some tender love and care. With that being said, you can 100% put these Pearls in the washing machine. We encourage that all items are to be placed in a bag to protect the material and iron on low synthetic with care and caution.
Take caution with rings and catchy-things. 
Delicate fabrics like our vegan silky satin are notorious for marking. Throughout the production process Pearl & M seamstresses take extreme care to ensure that no harm comes to that fabric of your garments. 
We welcome customers to try on our garments in-store at Design A Space & at Markets and this means that sometimes it shows. In 99% of the time marks come out easily with a simple hand wash or whirl in the washing machine (place dress in a cotton bag). The best protection against marks is to take take of yourself when wearing, but rest assured that water marks and so on will come out as soon as you wash them. 
If you believe you have received your garment with a mark on it, please contact us immediately. Be sure to include photo evidence so we can go about actioning an exchange or refund upon return.
For a glimpse into how the Pearl & M makers care for their slips check out our blog.

           Alterations

As you may know, each and every one of our garments is made in house! Quality and aesthetics is of utmost importance to us. Before a style goes on sale, the garments are put to the test to ensure they look and feel good. We look for style and functionality and aim to create designs that look good on everybody. Unfortunately we are unable to customise garments to individual fit. If you love one of our pieces but it isn't the right fit we recommend that you contact your local alterations company.. There may be some situations where we are able to assist in "taking something in" so feel free to reach out. However please note that we do not offer alterations that change the design or functionality of our garments. We thank you for your understanding. 

         Save the Bees

At Pearl & M HQ we believe it’s cool to care. We care about minimising waste, slowing down the fashion industry, and workers’ rights. All workers. Bees are the workers that never get paid and they need us just like we need them.  10% of every purchase of the SAVE THE BEES range will be donated to Bee the Cure

 

       Sew slow - patience is a virtue

Pearl & M have limited stock in attempt to minimise waste. Our garments are handmade and individually handcrafted. Pearl & M is co-owned, designed and brought to life by Pearl girls Louise & Melati Cordell. Together in our Melbourne studio we cut, stitch and sew all of our women's garments. We try to utilise every inch of fabric with left overs being made into scrunchies 
Visit our blog post on the fast fashion industry for more details. 
Didn't quite answer your question? We'd love to chat. Email pearlandmlabel@gmail.com